Here you will find answers to the most frequently asked questions about our metal signs and your order. Can't find your question? Write to us at etsylab1@gmail.com – we usually reply within 24 hours on business days.
Products & personalisation
What are the signs made of?
Our signs and wall decorations are made of steel. You can find details on each design in its product description.
What sizes are available?
Most designs are available in 9 sizes – from 20 cm to 61 cm (approx. 8 to 24 inches). The stated size refers to the longest side of the design. You can see the price of your chosen size directly on the product page.
How do I provide my custom text or name?
Let us know your custom text (e.g. names, a date or a house number) when you place your order, or send it to us by email with your order number at etsylab1@gmail.com. Please check the spelling carefully – we make your item exactly as you specify.
Can I hang the signs outdoors?
Many of our designs are suitable for indoor and outdoor use. Whether an item is intended for outdoor use is stated in its product description.
Ordering & payment
Which payment methods do you accept?
You can pay with Visa, Mastercard, Revolut Pay, Pay by Bank and PayPal.
Which currency do I pay in?
Our prices are shown in euros (EUR). Customers abroad may see an automatically converted amount in their local currency (USD, GBP, CAD, AUD). The amount charged is the amount shown to you at checkout.
Can I change my order after placing it?
Because personalised items are made to your specifications, please contact us by email as soon as possible. As long as production has not started, we can usually still take changes into account.
Shipping & delivery
How much does shipping cost?
Standard shipping costs a flat €4.95 to all countries we deliver to – Germany, Austria, Switzerland, all other EU countries, Norway, Iceland, Liechtenstein, the United Kingdom, the USA, Canada and Australia. For orders of €99 or more, standard shipping is free. Express shipping within Germany is available for €9.99.
How long does delivery take?
Processing takes 1–2 business days. After that, your parcel is on its way with DHL: Germany 2–4 business days (Express 1–2 business days), Austria 3–6 business days, Switzerland 4–8 business days, other EU countries as well as Norway, Iceland and Liechtenstein 5–10 business days, United Kingdom 5–10 business days, USA and Canada 7–14 business days, Australia 10–20 business days. You can find all details under Shipping & Delivery.
Which countries do you deliver to?
We deliver to Germany, Austria, Switzerland, all other EU countries, Norway, Iceland, Liechtenstein, the United Kingdom, the USA, Canada and Australia. For deliveries to countries outside the EU, import duties, taxes and customs fees may be charged by the destination country; these are borne by the recipient unless they are shown and collected at checkout.
Will I receive tracking information?
Yes. As soon as your order has been shipped, you will receive an email with your tracking number and a link to track your parcel.
Returns & complaints
Can I return an item?
For non-personalised items, you have a 14-day right of withdrawal from receipt of the goods. There is no right of withdrawal for personalised items made to your specifications. You can find all details under Right of Withdrawal & Returns.
My sign arrived damaged – what now?
Please send us an email with your order number and a photo. We will send you a free replacement or refund the full purchase price. This also applies to personalised items and to any mistakes on our part.
My order has not arrived.
If your parcel has not arrived 7 business days after the estimated delivery date, please get in touch. We will take care of the trace request and either send your order again or refund the purchase price.
Contact
Braun & Stirz E-Commerce Agentur GbR
Kogenhalde 5, 78354 Sipplingen, Germany
Email: etsylab1@gmail.com
Availability: Mon–Fri, 9:00 am – 5:00 pm (German time, CET/CEST)